Companion FAQs · Updated October 2026
One companion is included in every package. Here's what's covered, what isn't, and the rules your companion needs to follow.
What's included and what costs extra.
No. Companions aren't required. Some patients enjoy the time on their own, and others feel more comfortable with someone they know. It depends on what you're comfortable with.
One companion is included in every package. Your companion shadows you: they travel with you, stay in your hospital room and your hotel room (with two beds), and share your transportation.
Not included:
Only one companion is included, and the hospital allows only one overnight guest. Visiting hours are limited. Extra guests aren't included in transportation, the hotel or the hospital.
Talk to your coordinator before you plan for anyone else to travel with you.
SER Hospital has a cafeteria where guests can buy meals, and there are places to eat near every hospital. We suggest your companion download Uber Eats before leaving the U.S. Most restaurants take U.S. dollars and Mexican pesos. At the hotel, your companion can use the restaurant.
Your companion can't enter if these rules aren't followed.
The application is free and takes a few minutes. No obligation.