Patient FAQs · Updated October 2026
Short answers to the questions patients ask most, in order from your first application to recovery. Each answer links to the full guide when you need more detail.
Who can apply, how the medical review works and how scheduling happens.
Most patients are between 18 and 64 years old. Patients outside that range are reviewed case by case. Eligibility also depends on your BMI, the procedure, your health history and any previous weight loss surgery.
Renew is self-pay, so you don't need insurance approval or a referral to apply.
Start your free application →For gastric sleeve, gastric bypass, mini gastric bypass and revisions, the minimum BMI is 30. The gastric balloon is for a BMI of 26 to 35. The maximum BMI for gastric sleeve is typically 65.
BMI is only one factor. Your surgeon also looks at your health history and previous surgeries.
BMI requirements by procedure →Scheduling has four separate steps:
Most patients schedule 4 to 8 weeks ahead. Fully approved patients can sometimes schedule within two weeks.
Yes. Renew's surgeons require every patient to be able to accept a blood transfusion if one becomes medically necessary. Transfusions are rarely needed, but surgeons follow this protocol for every patient.
Blood transfusion policy →Every surgery carries risks, wherever it's done. These include bleeding, infection, blood clots, leaks and reactions to anesthesia. Your surgeon reviews your personal risks with you before surgery.
Safeguards Renew provides:
What's included, how to get a quote and how to pay.
Packages are all-inclusive. They cover:
Flights, your companion's meals and any extra hotel nights are not included.
See everything included →| Gastric sleeve | $4,899 |
| Gastric bypass | $6,299 |
| SADI-S | $6,899 |
| Gastric balloon | From $3,999 |
| TORe | From $8,599 |
Mini gastric bypass, ESG and revisions are quoted individually.
Compare all prices →Apply online or call us 24/7 at (844) 736-3963. A coordinator confirms your exact all-inclusive price after reviewing your procedure and health history.
Get your quote →No. Renew is a self-pay provider and can't bill health insurance companies. You can pay with an HSA or FSA, and financing is available.
Using your HSA or FSA →Renew doesn't offer in-house financing, and CareCredit isn't accepted by providers in Mexico. Lenders set their own approval rules and terms.
Financing options →Flights, pickup, companions and travel documents.
Tijuana: fly into San Diego International Airport. Your driver picks you up at the San Diego airport, the Tijuana airport or an approved San Diego hotel, and takes you across the border.
Cancún: fly into Cancún International Airport.
Plan to arrive before 11:00 a.m. on surgery day. If you can't, stay in San Diego the night before. Check your return flight time with your coordinator before you book it, because the border crossing can take 2 hours or more.
Travel guide →Yes. One companion is included in every package. A companion isn't required.
The hospital allows only one overnight guest. Talk to your coordinator before you plan for anyone else to travel with you.
Companion rules →Renew recommends a passport for every patient and companion.
Border rules are set by government agencies and can change, so check the current requirements before you travel.
Passport and document guide →Instructions, what to tell us and who to ask.
After your date is scheduled. Your nutritionist and surgeon set your pre-op diet and its length, based on your BMI, procedure and surgical history. Your coordinator sends your timeline along with your medication and lifestyle instructions.
Follow the written instructions you receive. They're specific to you and take priority over general information online.
Everything, honestly and in full, on your health application. That includes:
Tell us right away if you or your companion feel sick before you travel. A condition that wasn't disclosed can delay or cancel surgery once it shows up in pre-op testing.
Marijuana and surgery →Usually, yes. Your instructions tell you when to stop nicotine in all forms, marijuana, anti-inflammatories, hormones or birth control, and supplements. Don't stop a prescribed medication unless your instructions or your own doctor tell you to.
Surgery times are set on the day of surgery, after your pre-op testing is complete. The order depends on the hospital schedule, your arrival time and your test results.
Start with your patient coordinator. You can call 24/7 at (844) 736-3963, in English or Spanish. Your coordinator brings in the nutritionist or medical team when needed.
Discharge, support at home and your recovery instructions.
Before you leave the hospital, you have multiple leak tests and the medical team clears you. A typical stay is 2 hospital nights and 1 hotel night. You go home with your take-home medications and a written prescription for the border crossing. Your driver takes you back to the airport or an approved hotel.
Care you receive from providers at home is not included in your package.
You receive written recovery instructions at discharge. They cover your diet stages, activity, lifting limits, incision care and when to return to work. If you lose them, ask your coordinator for a copy.
Time off work depends on your job and your recovery. Your instructions and your surgeon have the final say.
The full answers on specific topics.
The application is free and takes a few minutes. No obligation.